Information for hotel guests
Check-in and arrival at the hotel
Please check-in online before arriving at the hotel using the Alfred mobile or web app at https://alfred.previo.app/login (the code to access the app will be emailed to you after booking your accommodation). If your stay is fully paid, you will be sent a PIN via email and SMS to open the hotel entrance and access the mailbox with your card or keys to your apartment, after filling in all the information required by law. In case of any complications or questions, please contact the staff in the hotel restaurant. Check-in is available from 14:00 on the day of arrival. Thank you and have a pleasant stay.
Departure from the hotel
Your apartment should be vacated by 10am on the day of departure. If you require a later departure time, please ask the receptionist if this is possible due to the arrival of other guests. Please do not forget to return your room key or access card. Thank you and we hope that you will remember your stay with us in the best way.
Breakfast and restaurant
Breakfast at our hotel is served buffet style from 8am to 9:30am. The restaurant is open from 11am to 9pm (the kitchen takes orders until 7.30pm). We wish you a good taste.
Prepaid lunches and dinners (board and half board)
Our hotel has switched to charging half-board and other types of prepaid meals as a credit against restaurant spending. Prepaid lunches or dinners can be redeemed by selecting food and beverages from our à la carte menu and the prepaid value of the meal will be deducted from your restaurant bill at the final checkout. This allows you to choose your meal from our entire menu at a time that best suits your daily schedule. You can then use the unused meal credit for one day at any time during your stay. The credit is non-refundable.
Wellness
Wellness facilities of our hotel are available to guests from 7:30-20h (whirlpool from 9h, saunas from 14h). The spa can be accessed via an internal door under the staircase to the attic of the hotel. At the reception you can request the rental of bathrobes, towels and sheets for the sauna. If the Finnish sauna or steam room are not in use, please ask at reception to switch them on. In the restaurant, you can order drinks served in plastic cups, taking into account your safety. Thank you for keeping our spa quiet, peaceful and orderly.
Massages
If you have booked a massage with us, our masseuse will contact you a few days before your stay to arrange a specific date. On the agreed massage date, please wait in the hotel restaurant, the masseuse will pick you up and take you to the massage room.
Internet
Our hotel is equipped with STARLINK satellite internet connection by SpaceX, through the CHATAJANA wireless network with the password chatajana. The connection has sufficient speed for consuming multimedia content, teleconferencing, homeoffice and other modern applications and is available free of charge to our guests at the hotel and restaurant. We wish you uninterrupted connectivity.
Information for smokers
The indoor areas of the hotel are non-smoking. You can enjoy your favourite cigarette, cigar or pipe on the terraces and balconies of our hotel. Thank you for your consideration for other guests who do not share your passion :)